Terms & Conditions

As per our cancellation and non-attendance policy - detailed below. You will ineligible for a refund or to transfer your booking unless you have emailed the OSAB Team prior to the start of the course and they have agreed.

Please contact osab@Oxfordshire.gov.uk.



As demand for OSAB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another delegate.

You are able to cancel your own place 6 days before the course by logging into OSAB events page.

Due to costs associated with processing payments a £10 deduction will be made to all refunds. However, we are willing to move a booking to a more convenient date at no cost. Please contact the OSAB on the email below if you wish to pursue this option.

If you wish to cancel your place less than 6 days before the date of the course you must email us at osab@Oxfordshire.gov.uk. You will not be able to cancel your own place with less than six days to go.

Please note, the OSAB will not issue a refund if you cancel your place with less than six days’ notice.


Non Attendance

If you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events)

If you paid for the course, this will not be refunded.

If you did not pay for the course, as you work for a partner agency, you will be charged the full amount for the course.


Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the OSAB may consider a refund request or to waiver the non-attendance fee. You must request a refund at your earliest opportunity by emailing osab@Oxfordshire.gov.uk. The OSAB Board Manager will use their discretion in deciding whether a refund will be issued. 

As mentioned earlier, a £10 deduction will be made to any refund to cover the costs of processing the payment. We can, however, move the course date to a more convenient one free of charge.


OSAB Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the OSAB may be required to cancel training with limited notice. If this occurs we will refund delegates’ training charge but not reimburse other costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.


Privacy Policy

At OSAB we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality. This is done to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as relevant and as error free as we can make the site.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website, can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

If you have any further questions, require further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please email us at OSAB@Oxfordshire.gov.uk


The Cookies We Use

Name of cookie Type of cookie Reason for cookie Description
_UTMZ 1st /Persistent Analytics Extracts the following information- where the visitor came from, what search engine they used, what link they clicked on, what keyword they used and where in the world they accessed a website.
_UTMA 1st /Persistent Analytics Keeps track of the number of times a visitor has been to the site, when their first visit and last visits were
_UTMC 1st /Persistent Analytics Works with UTMB_ to determine how long the visitor spends on the site
_UTMB 1st /Persistent Analytics Works with UTMC_ to determine how long the visitor spends on the site

Managing Cookies: – Disabling

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Mobiles: – Disabling

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What happens if you disable cookies from our site?

Preventing cookies is likely to impact the functionality or performance of our website and could stop you from using certain services provided through it. If you choose to disable cookies, we cannot guarantee how the operation of our website will perform during your visit. It will also affect our ability to improve our website, making changes to user preferences.

What are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device used to access the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise the device you are using. We use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and other functions.

More information about cookies can be found on allaboutcookies.org