Terms & Conditions

As per our cancellation and non-attendance policy - detailed below. You will ineligible for a refund or to transfer your booking unless you have emailed the OSAB Team prior to the start of the course and they have agreed.

Please contact osab@Oxfordshire.gov.uk.

Cancellations

As demand for OSAB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another delegate.

You are able to cancel your own place 6 days before the course by logging into OSAB events page.

Due to costs associated with processing payments a £10 deduction will be made to all refunds. However, we are willing to move a booking to a more convenient date at no cost. Please contact the OSAB on the email below if you wish to pursue this option.

If you wish to cancel your place less than 6 days before the date of the course you must email us at osab@Oxfordshire.gov.uk. You will not be able to cancel your own place with less than six days to go.

Please note, the OSAB will not issue a refund if you cancel your place with less than six days’ notice.

Non Attendance

If you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events)

If you paid for the course, this will not be refunded.

If you did not pay for the course, as you work for a partner agency, you will be charged the full amount for the course.

Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the OSAB may consider a refund request or to waiver the non-attendance fee. You must request a refund at your earliest opportunity by emailing osab@Oxfordshire.gov.uk. The OSAB Board Manager will use their discretion in deciding whether a refund will be issued. 

As mentioned earlier, a £10 deduction will be made to any refund to cover the costs of processing the payment. We can, however, move the course date to a more convenient one free of charge.

OSAB Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the OSAB may be required to cancel training with limited notice. If this occurs we will refund delegates’ training charge but not reimburse other costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.

Privacy Policy